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Recieved Wrong Order
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Samina Offline
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Post: #1
Recieved Wrong Order
Hey, I am not happy at all. I ordered Two efie's one narrow band and one wide band but instead i recieved both efies for narrow band.

I have also had to pay custom charges of 30 pounds. You could have just sent the package as a gift or sample to avoid receiver costing 44 dollars. Now i guess i have to send it back for replacement which i guess will be costing me even further.

Can you please let me know what i should do now to sort this out.

Thanks
01-13-2009 11:40 AM
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mike Offline
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Post: #2
RE: Recieved Wrong Order
Oh dear!

We will fix this for you. I'm very sorry for the error.

We will send you a Wide Band EFIE today, and it will be marked as a gift, since you didn't pay for this one. However, in general, we never send purchased items as a gift so that taxes can be avoided. I'm sorry, but it is our policy to always follow all import/export regulations.

Please keep the other Dual EFIE circuit board (that was sent by mistake), with our compliments.

Again, I'm sorry for the error.

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(This post was last modified: 01-13-2009 12:19 PM by mike.)
01-13-2009 12:14 PM
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Samina Offline
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Post: #3
RE: Recieved Wrong Order
Hey Mike,

Many Thanks for this. I will really recommend you guys. I wouldn't mind paying for other efie i have received.

Anyway many thanks for sorting this out quickly & without any hassles.


(01-13-2009 12:14 PM)mike Wrote:  Oh dear!

We will fix this for you. I'm very sorry for the error.

We will send you a Wide Band EFIE today, and it will be marked as a gift, since you didn't pay for this one. However, in general, we never send purchased items as a gift so that taxes can be avoided. I'm sorry, but it is our policy to always follow all import/export regulations.

Please keep the other Dual EFIE circuit board (that was sent by mistake), with our compliments.

Again, I'm sorry for the error.
01-14-2009 01:07 PM
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colchiro Offline
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Post: #4
RE: Recieved Wrong Order
Samina, that's why people here think Mike has the best support. Wink

Rick

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01-14-2009 02:54 PM
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