Hey, I am not happy at all. I ordered Two efie's one narrow band and one wide band but instead i recieved both efies for narrow band.

I have also had to pay custom charges of 30 pounds. You could have just sent the package as a gift or sample to avoid receiver costing 44 dollars. Now i guess i have to send it back for replacement which i guess will be costing me even further.

Can you please let me know what i should do now to sort this out.

Thanks

Oh dear!

We will fix this for you. I'm very sorry for the error.

We will send you a Wide Band EFIE today, and it will be marked as a gift, since you didn't pay for this one. However, in general, we never send purchased items as a gift so that taxes can be avoided. I'm sorry, but it is our policy to always follow all import/export regulations.

Please keep the other Dual EFIE circuit board (that was sent by mistake), with our compliments.

Again, I'm sorry for the error.

Hey Mike,

Many Thanks for this. I will really recommend you guys. I wouldn't mind paying for other efie i have received.

Anyway many thanks for sorting this out quickly & without any hassles.

(01-13-2009 12:14 PM)mike Wrote:  Oh dear!

We will fix this for you. I'm very sorry for the error.

We will send you a Wide Band EFIE today, and it will be marked as a gift, since you didn't pay for this one. However, in general, we never send purchased items as a gift so that taxes can be avoided. I'm sorry, but it is our policy to always follow all import/export regulations.

Please keep the other Dual EFIE circuit board (that was sent by mistake), with our compliments.

Again, I'm sorry for the error.

Samina, that's why people here think Mike has the best support.